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Privacy Policy

Last updated: 9 November, 2023

Privacy Notice for Kascade Design Limited

This notice explains how and when we Kascade Design Limited (“Kascade” or “we” or “us”) collect personal information, what we do with it, and your right to see or change it.

Purpose and protection of Personal Information

The purpose of this privacy notice is to let users of (the ‘software’) know when we collect personal information i.e. personal information about an identifiable individual (a natural person) and what we do with it. The notice also covers the use of the Kascade Design system. We do not use, share or transfer personal information in connection with the software except as set out in this notice, or as otherwise set out somewhere on the software (including in terms linked to the site).We will take reasonable steps to keep personal information we may hold safe from loss, unauthorised activity or other misuse.

Use of personal information

We will only use personal information provided to us for the purposes of:

  • administering, evaluating and improving the site
  • improving our services
  • responding to your feedback and information provided in forms and surveys
  • conducting user research and statistical analysis
  • billing and collection of money that is owed to us, including authorising and processing credit card transactions
  • to undertake credit checks
  • responding to any communications from you as necessarily required by any person or business that supports our businesses and products,
  • including any associated company, subcontractors, underlying IT system or data centre we use to provide the software  or our services and products
  • protecting and enforcing our legal rights and interests, including defending any claim
  • any other purpose authorised by you or the Privacy Act 2020 or any amendment of that Act

We may also transfer your information where we are involved in a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Sharing your personal information

You may choose to share personal information with us when you:

  • Use our services
  • give feedback
  • complete survey or feedback forms
  • participate in user research

Please do not send us sensitive personal information or include it in feedback forms or surveys.

Feedback your provide

Feedback is important to us and is used to evaluate our products and services and to improve the site.If you provide feedback by email, that feedback is sent to appropriate Kascade staff. We may pass on relevant comments to other people within Kascade or third parties who administer or contribute content to the site. This could include your email address and other identifying information that you have provided.

Survey and feedback forms

If you submit a survey or feedback form to us, it will be sent to appropriate Kascade staff.We may pass on relevant content from such surveys and forms to other people within Kascade, or third parties who administer or are participating in the project that the form relates to. This could include your email address and other identifying information.

User research participation

When you register to participate in user research you provide us with your email and contact details. Only the Kascade staff or third parties involved in administering the research has access to your registration details. Information gathered in user research can be from:

  • surveys and other tools
  • screen interactions (for example, clicking on web links)
  • video filming of screen activity
  • audio recording of comments.

Research analysis and reports

Only the project team or third parties involved in the research has access to the results of the user research data. All information is anonymised to protect your identity and personal information. That means that you cannot be identified by any comments, quotes, images or location. Observations, quotes, and insights that have been anonymised may be used by Kascade and shared with other third parties.

Decide not to participate

If you decide to unregister and not participate in user research, contact us by emailing us at:

Storage and deletion of information

If you provide personal information, it is held as securely as reasonably possible by Kascade and will not be retained when it is no longer needed. It may be shared with third parties only to the extent necessary for them to administer or work on the site, or to work on projects with us. Email addresses are not made available to the public. Unless required by law, we will not disclose the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent.

User research information

Any personal identifying information gathered for user research is stored securely then deleted when the project is completed.

Statistical information and cookies

We may use Google Universal Analytics or Google Analytics 4 to collect statistical information about your visit to help us improve the site. This information is aggregated and does not identify you personally. It may include:

  • your IP address
  • the search terms you used
  • the pages you visited on our software
  • site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) from which you clicked through to this site
  • your operating system
  • the type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
  • other things like your screen resolution and the language setting of your browser.

Use of statistical information

The statistical information referred to above can be viewed by softwaresite administrators and certain other Kascade staff. It may also be shared with other third parties also.


This software site may generate cookies for the purpose of monitoring software site usage.The cookies do not collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Access and correct your personal information

Your rights

Under the Privacy Act 2020, you have the right to access and ask us to correct any personal information you have provided to us.
Contact us if:

  • you would like to access or change your personal information Kascade has stored
  • you have any concerns regarding your privacy.

We may require proof of your identity before being able to provide you with any personal information.

Kascade Privacy Officer contact details

Privacy Offier Email:

If you have a privacy complaint about Kascade

If you have any concerns about how Kascade manages your personal information, you may contact the Kascade Privacy Officer with the details above.

If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint at the following link: 

Supplementary Privacy Notice regards the EU/UK GDPR

This Supplemental Privacy Notice for EU/UK GDPR only applies to our processing of personal information that is subject to the EU or UK GDPR laws. Kascade’s processing of your personal information may be supported by one or more of the following legal bases:

Performance of a Contract: Kascade may need to process your personal information to perform our contract with you.
processing of your personal information to:

  • Provide Services,
  • Administrative Purposes
  • Other Purposes

Legitimate Interest: We may process your personal information to further our legitimate interests, but only where our interests are not overridden by your interests or fundamental rights and freedoms and on the following legal bases.

For example, processing of your personal information for:

  • Providing the Services
  • Administrative Purposes
  • Marketing
  • Other Lawful Purposes

Consent: In some cases, Kascade may also rely on your consent to process your personal information on the following legal bases:

  • Marketing
  • Other Purposes

Compliance with our Legal Obligations: Kascade may process your personal information to comply with our legal obligations. For example, processing of your personal information on the following legal bases:

  • To provide the Services
  • For Administrative Purposes
  • Other Lawful Purposes

Changes to this Privacy Policy

We may change this policy by uploading a revised policy or revisions onto the Kascade website. Any such change will apply from the date that we upload any revised policy or revisions.

This Policy was last updated on 19 October 2023.